This definition explains the meaning of a chatbot and its use and growth in sales and services for companies.
This definition explains the meaning of chat channels. Discover how businesses use these communication technologies including chatbots, social media messaging, live chat and others to enhance the customer experience.
Customer service and support departments interact with consumers as they need assistance. Learn about the differences between service and support and see how they work.
Call center chatbots don't necessarily pose an existential threat to customer service agents and supervisors, they say. Instead, vendors will have to prove artificial intelligence chatbots can handle customer queries without annoying them -- scoring well on metrics upon which performance is judged.
Customer service chatbots don't yet have the utility or cache that vendors would have us believe, according to call center leaders and consumers who have to use them.
B2B may not ready for full customer support automation, but chatbots and machine learning can be used to automate some customer service tasks.
Deciding whether to have chatbots interact with customers or actual humans behind the keyboard for selling on social media depends on a number of variables.
AI chatbots present interesting opportunities and challenges to enterprises looking to integrate them into their customer service channel. Working alongside humans, customer service chatbots can offer instant and increasingly personalized assistance to customers.
Natural language processing isn't quite ready to pass the Turing test, but NLP bots using the technology are taking off.
Discover why many enterprises are turning to public cloud to empower their DevOps teams and how IBM Cloud can help your business achieve the same.