Is your enterprise ready to take both hands off the wheel and allow marketing automation with CRM manage critical functions? These processes can require more oversight than you might think.
Cloudera and Hortonworks teamed up to take big data to the cloud. IBM snagged Red Hat with some of the same sentiment. These were among milestones in the year just past, with open source support as a common strand.
Data management and big data teams are going through some changes as they confront mandates for improved data governance and other emerging data management trends. This set the tone for 2018 and will accelerate in 2019, according to technology analysts.
Mergers and acquisitions unsettled the big data status quo in 2018. Open source support made these couplings a bit different than those of the past, Talking Data podcasters said.
To avoid escalating customer problems unnecessarily, follow these workforce management call center tips to arm your employees with the tools and skills they need to respond to customer needs.
Customer service agents can improve customer loyalty by creating genuine connections with customers by using these tips from author and industry expert Sandy Rogers. Customer support teams can benefit, as well.
Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.
This definition explains the meaning of customer relationship management (CRM) and its ability to manage a company's interactions with customers or potential customers.
This definition explains the meaning of voice recognition, also known as speaker recognition, and how this technology has grown in prominence and been used in the consumer space.
Discover the benefits and skepticism surrounding AI in customer service and learn about the push for natural language processing (NLP) and chatbots.